©2016 - 2019 BY FINN THE LABEL

FAQ

Are your products all natural?

Yes, all of the ingredients we use are natural. We only use pure essential oils for our beeswax candles and all of our products are free from parabens, silicones, fragrance oils, and dyes.

How to take care of my beeswax candle/s?

Place only on heat resistance surface. Trim wick 1/4" before each use. First burn should reach 2 - 3 hours to avoid tunneling. Extinguish candle before leaving the room. Do not leave burning candle unattended.

Do you offer refills?

Yes! You may drop off your empty tins for balms/lip pots/toothpowder, marble, glass, lipstick tubes, roller bottles, and glass droppers during our pop-ups or by shipping it to us. Kindly send us a direct message on Instagram (@finnthelabel_) or e-mail us at finnthelabel@gmail.com for more info.

What are your shipping methods?

We ship via Lalamove, same day delivery and plastic free, in Metro Manila. For provincial orders, we ship via LBC which takes 5 - 7 business days.

What is the cut-off for orders?

If you want your items shipped to you on a Wednesday, make sure to send in all your orders & payment by Wednesday 10:00 AM. Likewise, if you want to have your items shipped by Friday, send in your orders & payments on or before Friday at 10:00 AM.

When do you ship paid items?

We ship paid packages every Wednesdays and Fridays at 2:00 PM, with the exception of public holidays.

What are the payment options?

We only accept payments through BPI cash deposit and BPI fund transfer. Details will be sent once we have received your order/s.


Where can we find you?

Once in a while we have pop-ups that are announced on our Instagram (@finnthelabel_). Most of our products (beeswax candles + natural cosmetics) are available in Kubo by PIOPIO at 109 Esteban St., Legazpi Village, Makati City.